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mNews Team
Keith Aldridge
Paul Davis
Sophie Labbadia.
If you have a comment about one of our items, or a suggestion for a future article, please click here
Support
When you start to use our services you become part of the ‘Gamma Family’ and there will always be someone on hand to help you. For full details please Click Here.
Training
Want to get even more out of your mTAB usage, perhaps refresh all the basic features or delve deeper into the data with more advanced options? Why not arrange a training session with our Gamma mTAB dedicated trainers. For more information see our Training page
Online
Documentation
Documentation for mTAB is now available online in Adobe PDF format for registered users to download. From the Software Documentation link on the Support menu of our Website select which server to use and log-in. If you are not yet registered click here to request a user-id and password.
 
Gamma
General Advertising & Marketing Measurement & Analysis Associates Limited
-
Registered in England
Co. No. 1569366
at The Walnuts, Pinkneys Green, Berkshire SL6 6QD
Support
 
All members of the Gamma team try to ensure that the level of support provided to all of our mTAB users is second to none. We understand that to get the best out of any software package, assistance is required, so we provide a wide range of support services, to allow each mTAB user to get the help and assistance they require, in the manner that they prefer.;

Comprehensive help is available within the mTAB software. Assistance is available on all of the key features of the mTAB software as well as background information on the survey being analysed and a copy of the questionnaire in Adobe Acrobat PDF format.

Our support team deal with enquiries every day and are more than happy to help you. If you feel mTAB should be capable of doing something, it probably can, so please call us for advice.


Our web site is also a valuable resource of information. Once provided with a username and password an mTAB user can gain full access to the support services area, which allows the user to download specific sections of the mTAB training manual.

For a username and password please email your contact details to support@gamma.uk.com.

 
If you prefer to talk to somebody, our expert support team provide help on a daily basis. The Gamma telephone, fax and email "hotline" service is available between 9:00 and 5:30, Monday to Friday (UK time, excluding National Holidays). Outside of these hours, clients are more than welcome to contact our PAI partners in the USA, who will again endeavour to help as much as possible.

To take advantage of our support services please use the information below:
Gamma
PAI
 
Telephone
+44 1268 492294
Telephone
+1 714 693 3110
 
Fax
+44 1268 492233
Fax
+1 714 693 8747
 
Email
Click here
Email
 
Finally, we feel our support is second to none, but then we would, wouldn't we?

This is a comment from one user who was introduced to mTAB:

"I have asked GAMMA for tech support, and have always had my answer. It was a different question every time… Once it was for help building a complicated question with many filters, another time was for an urgent query because our computer network was down… Every time, the tech service was available in a few seconds (they do pick up the phone quickly, same with replies to emails, this is noticeable enough to be underlined !), and always had a quick answer to provide me with. They really were a great help. Two thumbs-up for my experience !"