All members of the Gamma team try to ensure that the level of support provided to all of our mTAB users is second to none. We understand that to get the best out of any software package, assistance is required, so we provide a wide range of support services, to allow each mTAB user to get the help and assistance they require, in the manner that they prefer.

Comprehensive help is available within the mTAB software. Assistance is available on all of the key features of the mTAB software as well as background information on the survey being analysed and a copy of the questionnaire in Adobe Acrobat PDF format.

Our web site is also a valuable resource of information. Once provided with a username and password an mTAB user can gain full access to the support services area, which allows the user to download specific sections of the mTAB training manual. For a username and password please contact us.

If you prefer to talk to somebody, our expert support team provide help on a daily basis. The Gamma telephone, fax and email "hotline" service is available between 9:00 and 5:30, Monday to Friday (UK time, excluding National Holidays). Outside of these hours, clients are more than welcome to contact our PAI partners in the USA, who will again endeavour to help as much as possible.

To take advantage of our support services please use the information below:

Gamma

PAI

Please do not be afraid to contact us. Our support team deal with enquiries every day and are more than happy to help you. If you feel mTAB should be capable of doing something, it probably can, so please call us for advice.

Finally, we feel our support is second to none, but we would! This is a comment from one user who was introduced to mTAB recently:

"I have already asked GAMMA for tech support, and have always had my answer. It was a different question every time… Once it was for help building a complicated question with many filters, another time was for an urgent query because our computer network was down… Every time, the tech service was available in a few seconds (they do pick up the phone quickly, same with replies to emails, this is noticeable enough to be underlined !), and always had a quick answer to provide me with. They really were a great help. Two thumbs-up for my experience !"

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